Support
Need a hand? Ghostino Casino’s customer support team is available around the clock to help with account questions, deposits and withdrawals, bonus clarifications, and gameplay issues. Use our live chat for the quickest help, or email support@ghostino.com if you prefer a written record. If you’d like a phone call, request a callback via live chat or email and our team will arrange it when possible.
What to expect — typical response times
Live chat is the fastest option, with most players connected to an agent in under two minutes during peak times. Email inquiries are usually answered within 24 hours; complex cases may take up to 48 hours while we gather documentation. VIP players receive priority handling for both chat and email, and time-sensitive transaction queries are escalated for faster resolution.
Quick answers in the Help Center and FAQs
Before contacting support, check the Help Center for instant answers about account verification, deposits and withdrawals, bonus rules, and game fairness. The FAQs cover common topics like minimum deposit amounts (for example, the welcome bonus requires a minimum deposit of $20 or crypto equivalent), wagering rules, and responsible gambling tools. If you can’t find what you need, our agents will walk you through the next steps.
Support for payments, crypto, and bonus questions
Ghostino supports major cryptocurrencies and fiat currencies, and our support team is well-versed in handling crypto transactions. Supported payment methods include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), and Tron (TRX). We accept currencies such as Bitcoin, USD, EUR, Ethereum, Litecoin, and Tether. Have a question about a bonus? We’ll explain wagering requirements, game weighting, and time limits — for example, the Welcome Bonus carries a 35x wagering requirement, a 7-day clearing period, and a $5 maximum bet while wagering.
VIP service and priority handling
If you’re in our VIP program, expect faster withdrawals, priority support, and a dedicated host for more personal help. VIP players also get expedited answers to account and payment questions, and bespoke support for any high-value or complex issue.
How to contact support — quick steps
- Step 1Open live chat from any page for immediate help.
- Step 2Email support@ghostino.com for documentation or when you need a written response.
- Step 3Ask for a callback via chat or email if you prefer phone contact.
- Step 4When contacting support, have your account ID, transaction IDs, and any relevant screenshots ready to speed up resolution.
Friendly, knowledgeable help when you need it
Our support agents are trained to handle account, transaction, and gameplay concerns with patience and clarity. We’ll guide you through verification, explain bonus terms, and help resolve game or payment issues promptly. We also promote responsible play, and can help you set deposit limits, time-outs, or self-exclusion if needed.
For a full look at what Ghostino offers, check our Ghostino Casino review and then reach out — we’re here to help you enjoy the games with confidence.