FAQ

Creating an account is straightforward. Click the “Sign Up” button, enter your email, choose a secure password, and provide basic details like your name and birthdate. You’ll need to confirm you are at least 18 and accept the terms and conditions.After registration, make a qualifying deposit to unlock bonuses and start playing. If you plan to use crypto, select your preferred cryptocurrency at deposit time. You can update some account details later, but personal information tied to identity verification must match the documents you upload during KYC.If you have trouble with registration, open live chat for immediate help, or email support@ghostino.com for detailed assistance.

Ghostino’s main welcome offer is a generous crypto-style package: 200% up to 1 BTC plus 50 free spins. Free spins apply to Popiplay’s Detective Donut. The welcome bonus activates automatically after your first qualifying deposit. Minimum deposit to trigger the welcome is $20 or the crypto equivalent.Other ongoing promos include weekly cashback up to 15% (credited every Monday), daily rakeback up to 10%, and a tiered VIP Club with enhanced rakeback, priority withdrawals, bespoke reloads, and personal hosts. Most promotions are applied automatically; Ghostino does not rely on promo codes.All offers have specific terms—wagering requirements, game weights, max bet limits, and time limits—so review the bonus terms before you play. The maximum bet while fulfilling the welcome bonus wagering is $5.

Ghostino does not generally use promo codes for automatic offers. Most bonuses, including the welcome package, cashback, and rakeback, are credited automatically after qualifying activity. Occasionally, special no-deposit promotions or exclusive offers may be available for targeted campaigns or VIP players; those will be communicated directly via your account or email.If you believe you’re eligible for a no-deposit offer, contact live chat or email support@ghostino.com for confirmation and guidance on activation.

Ghostino supports several cryptocurrencies and fiat currencies. Crypto methods include Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), and Tron (TRX). Displayed currencies include USD, EUR, Bitcoin, Ethereum, Litecoin, and Tether.Deposits via crypto are typically near-instant after network confirmations. Withdrawals by crypto are usually faster than fiat and depend on blockchain confirmation times; VIP players can receive priority processing. Minimum deposit is $20 or crypto equivalent. Withdrawal limits and processing windows vary by method and account verification status—fully verified accounts usually enjoy faster processing and higher limits.Always check the cashier for live limits, fees, and estimated times before initiating a transaction.

Wagering requirements define how many times you must play through bonus funds before you can withdraw associated winnings. For example, Ghostino’s welcome bonus uses a 35x wagering requirement on the bonus amount. If you receive a $100 bonus, you must wager $3,500 (35 × $100) on eligible games before withdrawing bonus-derived winnings.Game contributions differ—slots often contribute 100%, while table games and live dealer titles may contribute less or be excluded. There’s a maximum bet cap ($5) while the bonus is active. Bonuses also have time limits—Ghostino’s welcome bonus must be cleared within 7 days. Always review the specific bonus terms for exact game weighting, timeframes, and limits.

You don’t need to download anything to play. Ghostino is optimized for modern mobile browsers and works on most iOS and Android devices. The site’s responsive design adapts to smaller screens, offering a similar game selection, deposit and withdrawal functionality, and access to promotions.For best performance, keep your device’s browser up to date, ensure a stable internet connection, and allow cookies. If you prefer an app experience and one exists for your region, the site will clearly indicate download options; otherwise, mobile browser play delivers the full experience without an app.

Ghostino features slots, table games, video poker, and live dealer titles from many respected providers. You’ll find games from Pragmatic Play, Play’n GO, Evoplay, Betsoft, NetGaming, Habanero, PG Soft, Red Rake, Spinomenal, and more. That variety means classic favorites, new releases, progressive jackpots, and niche titles are all represented.Free spins and bonus restrictions may limit eligible games for certain promotions—check the bonus terms for specific game lists. For a broader overview of standout titles and provider highlights, see our Ghostino review.

Ghostino operates under licensing and regulatory standards applicable in the jurisdictions where it offers services. The site enforces age and identity checks, follows responsible gambling practices, and applies security measures to protect players. Availability of games and specific promotions may vary by location, so be sure to confirm whether Ghostino is permitted in your state or country before registering.If you have legal questions for your area, contact local regulators or customer support for guidance.

Verification helps protect your account and speed up withdrawals. Typical KYC requests include a government-issued ID (passport, driver’s license), proof of address (utility bill or bank statement), and, for large crypto withdrawals, proof of source may be required. Upload documents in your account verification area.Processing times vary but are commonly completed within 24–72 hours for straightforward submissions. If additional checks are needed, support will inform you of any extra steps. Fully verified accounts often enjoy faster withdrawals and higher limits.

First, try simple troubleshooting: clear your browser cache, update your browser, disable ad blockers, and ensure cookies are enabled. If the issue persists, try another device or a different browser.For account or payment problems, open live chat for the fastest response, or email support@ghostino.com with screenshots, error messages, and a clear description of the issue. Provide transaction IDs for payment queries. Support will guide you through next steps and escalate to technical teams if necessary.

Ghostino encourages safe play and provides tools to help you manage activity: deposit limits, session time limits, cooling-off periods, and self-exclusion options. You can set or change limits in your account settings or ask support to help implement them.The casino also urges players to be aware of risks, never chase losses, and only wager what they can afford to lose. If you need help, reach out to support, and consider third-party resources like Gamblers Anonymous or local gambling support services.

Ghostino uses industry-standard security practices, including SSL encryption, to safeguard data and transactions. For crypto, funds are managed using secure custody practices; however, do follow security best practices on your side—use strong passwords and keep private keys and wallet details secure.If you need help, live chat is the fastest option for immediate questions. For detailed inquiries or document submission, email support@ghostino.com. Expect quick responses via chat, and email replies typically within one business day, depending on demand.Ghostino is committed to fair play and transparent terms; if you ever have questions about an outcome or transaction, contact support to request a review.